Hello there, adventurous spirit!

At Kitchen & Bathroom Equipment Shop, we’re committed to ensuring you’re completely satisfied with your caravan, motorhome, or campervan equipment. We understand that sometimes things might not work out as planned on the road to adventure, which is why we’ve created this straightforward returns and exchanges policy.

Our Return Policy Basics

We offer a 15-day return window from the date you receive your items. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange within this period.

Please Note: For hygiene and safety reasons, we cannot accept returns on certain personal and installed items including Air Conditioners, Bathroom Equipment, Blown Air Heaters, and Caravan Heaters unless they are defective or damaged upon arrival.

Step-by-Step Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Authorization: Our customer support team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our address at 2677 Green Gate Lane, Baltimore, US 21201. We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.
  5. Inspection & Processing: Once received, our team will inspect the item within 3-5 business days and process your refund or exchange.

Return Shipping Costs

For returns due to our error (wrong item shipped, defective product, etc.), we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees.

Refund Timeline & Methods

After we receive and inspect your returned item:

  • Refund Processing Time: 3-5 business days
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing Time: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account after we process it

Exchange Process

Want to exchange for a different item? Follow the same return process above, and clearly state you’d like an exchange and which product you’d prefer. If the new item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Return Request Template

Use this template when emailing us your return request:

Subject: Return Request – Order #[Your Order Number] Dear Kitchen & Bathroom Equipment Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason – defective, wrong item, changed mind, etc.] I would prefer: [Refund / Exchange for (product name)] I understand I need to wait for an RMA number before shipping the item back. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll expedite a replacement or refund and cover all shipping costs.

We want every part of your adventure planning to be enjoyable, including your shopping experience with us. If you have any questions about returns or exchanges, don’t hesitate to reach out!

Happy travels,
The Team at Kitchen & Bathroom Equipment Shop