FAQ

What types of products do you specialize in?

We specialize in high-quality equipment and accessories for caravans, motorhomes, and campervans. Our range includes everything from bathroom essentials and kitchen equipment to electrical components, awnings, heaters, air conditioners, and campervan-specific accessories. We’re your one-stop shop for upgrading your mobile adventure lifestyle.

Are your products compatible with all vehicle models?

Many of our products are designed to be universally compatible, while some are model-specific (such as items for Ducato/Boxer/Relay vehicles). Please check individual product descriptions for compatibility information, or contact our support team if you need assistance selecting the right products for your vehicle.

How do I place an order?

Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order. No account is required to make a purchase, but creating one allows you to track orders and save preferences.

Can I modify or cancel my order after placement?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All payments are processed through secure encrypted channels to protect your information.

Is my payment information secure?

Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process. Your data security is our priority.

Where do you ship?

We ship worldwide to serve caravan, motorhome, and campervan enthusiasts across the globe! However, due to logistical constraints, we currently cannot deliver to some remote areas and parts of Asia.

What are your shipping options and costs?

We offer two convenient shipping options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: Available for orders over $50, shipped via EMS, delivered within 15-25 days after dispatch

How long does it take to process and deliver my order?

We process orders within 1-2 business days, which includes quality checks and careful packaging. After dispatch, Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. These are estimates, and delivery times may vary slightly based on location and customs procedures.

What is your return policy?

Your satisfaction is guaranteed! If you’re not completely happy with your purchase, you can return it within 15 days of receipt for a refund or exchange. This applies to all our products, from electrical components to bathroom equipment.

How do I initiate a return?

Please contact our support team at [email protected] to initiate a return. We’ll guide you through the process and provide instructions for returning your item(s).

How can I contact customer service?

We’re here to help! For any questions, delivery inquiries, or support needs, please email us at [email protected]. Our team is dedicated to providing prompt and helpful assistance to ensure your adventures are well-equipped and enjoyable.